Return & Refund Policy

Last updated: August 11, 2026

At VitaCare+, we strive to ensure that you receive genuine medicines and healthcare products in optimal condition. If you are not entirely satisfied with your purchase, our Return and Refund Policy outlines the terms and conditions for returning items.

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1. Eligibility for Returns

You may request a return or replacement for products purchased on VitaCare+ under the following conditions:

• The item delivered is physically damaged, defective, or tampered with upon arrival.
• An incorrect medicine, brand, or product dosage was delivered compared to your confirmed order.
• The product has passed its expiration date at the time of delivery.

2. Non-Returnable Items

Due to safety regulations and the nature of healthcare products, certain items cannot be returned:

• Cold chain products (such as insulin, vaccines, or specific injectables requiring refrigeration).
• Opened, used, or tampered medical devices, syringes, or test strips.
• Prescription medicines once dispensed correctly against a valid prescription (unless damaged or expired upon delivery).

3. Return Window

Return requests must be raised within 3 to 7 days from the date of delivery. Requests made after this timeframe will unfortunately not be accepted.

4. Refund Process

Once your return is received and inspected by our pharmacy team, we will notify you of the approval or rejection of your refund.

• Online Payments: Approved refunds will be credited back to your original payment method (Credit/Debit Card, UPI, or Net Banking) within 5-7 business days.
• Cash on Delivery (COD): Refunds for COD orders can be credited directly to your VitaCare+ Wallet or bank account via NEFT upon providing valid account details.

5. How to Initiate a Return

To initiate a return or replacement request, please follow these steps:

• Go to My Account > My Orders on our website or app.
• Select the specific order item you wish to return and click on "Return / Replace".
• Upload clear photos of the damaged or incorrect product along with the invoice/prescription batch label.

6. Contact Us

If you have any questions or require assistance regarding our Return Policy, please feel free to contact our customer support: